Customer Service Representative - State Farm Agent Team Member
Full Time in Bloomington
Responsive recruiter
ROLE DESCRIPTIONWe are looking for motivated, enthusiastic, career driven individuals! You will be responsible for providing top of the line customer service to all new and existing customers. As a Customer Service Representative, we will teach you to be a risk advisor and uncover customer needs. We are looking to add someone with a winning and competitive mindset. Please take into consideration, this position will require a Property & Casualty and Life & Health license.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs required by the agent.
DUTIES & RESPONSIBILITIES
- Managing incoming calls and customer service inquiries
- Assessing customer needs to achieve satisfaction
- Taking detailed notes and completing processes
- Retaining current customers by providing excellent customer service
- Working with our team to achieve common goals and grow the agency
- Writing insurance policies
- Help customers customize coverages, products, and services
- Claim submission
- Billing clarification
DESIRED ABILITIES
- Self-Motivated
- Detail oriented
- Excellent communication skills - written, verbal, and listening
- Understand and explain different policies to potential customers
- Pro-active in problem solving
- Dedicated to customer service
- Use a customer-focused, needs-based review process to educate customer about insurance options
- Skilled in time management
- Positive attitude
- Licensed in Property and Casualty (Must be able to obtain)
- Licensed in Life and Health (Must be able to obtain)
BENEFITS
- Simple IRA
- Group Life Insurance Benefits
- Hourly pay plus commission/bonus
- Health benefits (Medical, Dental, Vision)
- Paid time off (vacation and personal/sick days)
- Flexible hours
- Valuable experience
- Continuing education application and renewal fees paid
- Reimbursement for licensing up to $500 (90 days of employment required)
- Growth potential/Opportunity for advancement within my office
- Monthly group training
- Great work/life balance
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.
This position will be with a State Farm independent contractor agent, not with State Farm Mutual Automobile Insurance Company ("State Farm"). Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs required for the position sought. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.
“State Farm Insurance is an equal opportunity employer”.
Compensation $45,000.00 per year
Join a community of good neighbors
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Make a difference in your community every day.
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Gain confidence and grow your dream career.
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Earn benefits and rewards that are second to none