Customer Service Representative - State Farm Agent Team Member
Full Time in Bloomington
Responsive recruiter
Replies within 24 hours
ROLE DESCRIPTIONAs a Customer Service Representative - State Farm Agent Team Member with Adalie Allen - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. As a Customer Service Representative, we will teach you to be a risk advisor and uncover customer needs. We are looking to add someone with a winning and competitive mindset. Please take into consideration, this position will require a Property & Casualty and Life & Health license.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
DUTIES & RESPONSIBILITIES
- Managing incoming calls and customer service inquiries
- Assessing customer needs to achieve satisfaction
- Taking detailed notes and completing processes
- Retaining current customers by providing excellent customer service
- Working with our team to achieve common goals and grow the agency
- Writing insurance policies
- Help customers customize coverages, products, and services
- Claim submission
- Billing clarification
DESIRED ABILITIES
- Strong communication and problem-solving skills.
- Experience in customer service preferred.
- Ability to handle high-stress situations calmly.
- Racehorse mentality – complete effective and efficient work while maintaining our high quality standard
- Self-Motivated
- Analytical
- Property & Casualty License (Must be able to obtain)
- Life & Health License (Must be able to obtain)
- Critical thinking skills
- Use a customer-focused, needs based review process to educate customers about insurance options.
- Positive Attitude
BENEFITS
- Simple IRA
- Group Life Insurance Benefits
- Hourly pay plus commission/bonus
- Health benefits (Medical, Dental, Vision)
- Paid time off (vacation and personal/sick days)
- Flexible hours
- Valuable experience
- Continuing education application and renewal fees paid
- Reimbursement for licensing up to $500 (90 days of employment required)
- Growth potential/Opportunity for advancement within my office
- Monthly group training
- Great work/life balance
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.
This position will be with a State Farm independent contractor agent, not with State Farm Mutual Automobile Insurance Company ("State Farm"). Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs required for the position sought. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.
“State Farm Insurance is an equal opportunity employer”.
Compensation $45,000.00 per year
Join a community of good neighbors
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Make a difference in your community every day.
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Gain confidence and grow your dream career.
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Earn benefits and rewards that are second to none